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Digitization of the healthcare sector
In recent years, the healthcare sector has begun to actively embrace modern digital solutions - from telemedicine applications, connecting residents of the most remote, “hard-to-reach” regions to world-class medical services, to the use of sensors and devices that help remotely monitor and record patient physical data such as: heartbeat, blood pressure, movement and even behavioral patterns. The unique challenges of Covid-19 have played a decisive role in accelerating the digitization of healthcare, when it became clear that many processes in the healthcare sector require a fundamental transformation.
Currently, medicine has a variety of digital tools to improve communication, administrative and operational processes, data storage and transition.
One such tool that facilitates the work of medical professionals is Transcribe Medical Service from Amazon.
What is Amazon Transcribe Medical?
In the past, writing paper reports took doctors a lot of time. And after the beginning of digital transition there is a standard requirement for healthcare providers to enter medical records into Electronic Health Record (EHR) systems on a daily basis. According to a study held by the University of Wisconsin and the American Medical Association in 2017, primary care physicians in the United States spent up to 6 hours a day entering this data.
In 2019, Amazon launched a service built on top of the Amazon Transcribe. It was designed specially for healthcare professionals to transcribe medical-related speech, such as physician-dictated notes, drug safety monitoring, telemedicine appointments and consultations, or conversations of doctors with patients.
The Amazon Transcribe Medical service uses machine learning and natural language processing (NLP) to accurately convert audio speech or conversation to a text. It is trained to understand complex medical language and special terms and measurements used by doctors. Developers can use Amazon Transcribe Medical for medical voice applications, by integrating with the service’s easy-to-use APIs. Pharmaceutical companies and healthcare providers can use Amazon Transcribe Medical to create services that enable fast and accurate documentation.
The service can transcribe speech as either an audio file or a real-time stream, the input audio can be in FLAC, MP3, MP4, Ogg, WebM, AMR, or WAV file format. Streaming transcription is available in US English, it can produce transcriptions of accented speech, spoken by non-native speakers.
This service provides transcription expertise for primary care and specialty areas such as cardiology, neurology, obstetrics-gynecology, pediatrics, oncology, radiology and urology. Transcription accuracy can be improved by using medical custom vocabularies.
Transcribe Medical use cases
Medical dictation: medical specialists can record their notes by speaking into the microphone of a mobile device during or after interacting with a patient, being able to reduce the administrative workload and focus on providing quality patient care.
Drug safety monitoring: transcribing of phone calls regarding drug appointment and side effects enables more safe service provisioning by pharmaceutical companies and clinics.
Transcribing of conversations: recording conversations between a doctor and a patient in real time without disrupting the interaction, allows healthcare providers to accurately capture details such as mentioned symptoms, medicine dosage and frequency, side effects. This information can be processed through subsequent text analytics and then entered into Electronic Health Record (EHR) systems.
In case of online video or phone consultations Channel Identification feature can be used. This is a powerful tool allowing to independently transcribe the patient and clinician audio channels and provide real-time conversational subtitles.
Benefits of Amazon Transcribe Service
Amazon Transcribe Medical benefits a wide range of healthcare specialists: nurses, physicians, researchers, insurers, and pharmaceutical companies - as well as their patients. The following features make it highly attractive to clinicians and healthcare professionals:
HIPAA (Health Insurance Portability and Accountability Act) eligible: providing support for the automatic identification of protected health information (PHI) in medical transcriptions Amazon Transcribe Medical reduces the cost, time, and effort expended on identifying PHI content through manual processes. PHI entities are labeled clearly with each output transcript, making it convenient to build additional downstream processing for a variety of purposes, such as redaction prior to text analytics.
Highly accurate transcription: the narrow specialization of the service, exclusively aimed at the needs of the healthcare sector, ensures that even the most complex medical terms, such as the technical names of diseases and medicines, are recorded correctly.
Improving the patient and practitioner experience: so that the doctor does not have to waste time taking notes and writing reports, but can focus on the patient, accurately transcribing all the details of the consultation or conversation without disrupting the interaction.
Easy to use: no prior knowledge or experience with machine learning is required. Developers can focus on building their medical speech applications by simply integrating with the service's APIs. Transcribe Medical handles the development of state-of-the-art speech recognition models.
Thus, Amazon keeps investing into the medical sector, empowering healthcare and life sciences, and enhancing the number of digital services to deliver patient-centered care, accelerate the pace of innovation and unlock the potential of data, while maintaining the security and privacy of health information.
With extensive experience in building healthcare applications based on Amazon services and developing long-term partnership with global leaders in telemedicine technologies & services, we, Inmost Company, took the opportunity to ease the burden of reporting and documentation for our clients by integrating Transcribe Medical into the application for remote medical consultations. This has significantly optimized medical staff workload, streamlined processes, and increased positive feedback from patients.
Based on these experiences, we consider Amazon Transcribe Medical Service to be a really important and useful tool for transforming medical services.
And, of course, we are ready to support healthcare organizations on their digital transformation path by providing consulting services, renovating and improving existing platforms or developing efficient and reliable solutions from scratch.