Online food delivery portal: increasing food companies' turnover by eliminating queues

Industry:

Retail & Ecommerce

Location:

London, UK

Client since:

December, 2017

Services used:

Full-cycle software development

Client

SEAT is a London-based food delivery company, that serves as an intermediary between takeaway food points and customers.

The company decided to solve a common problem in stadiums, theaters, and cinemas that is - long-tailed queues at the kiosk for food and drinks.

SEAT was aimed to provide public venues' visitors with a simple, fast, and safe way to order take-outs.

Challenge

To develop an online food delivery portal from the scratch

People do like ordering food online. No one prefers to waste time in queues, and it's far better to get favorite meals without detaching from watching a football match or a movie - right to the chair.

Following this idea, the SEAT necessitated a reliable and user-friendly delivery platform - to connect a venue's visitors with food sellers.

Solution

To allow customers to order and pay for food and drinks via smartphones and pick up these at convenient points

The solution consists of 3 elements:

A SEAT App itself. Here, a user can place an order and safely pay for it. After the transaction is completed, the request is transferred to the respective food vendors' system. SEAT App is available on both iOS and Android devices.
An Android application for vendors. This is an order-processing system, that receives and automatically verifies orders from customers.
A CRM system. This provides actionable insights for vendors and allows them to manage selling and delivery processes.

Results

Increased revenue and a better-quality customer service

The SEAT has become a prominent market player in the food delivery niche in the UK. Its online food delivery portal has helped businesses to improve their customer service and launch a data-driven approach for decision-making.

We're proud of the following App's achievements so far: